Front Office Agent

1 Hotel Toronto
Toronto, ON, Canada

1 Hotel Toronto

550 Wellington St W

Toronto, ON M5V 2V4

Canada

Telephone (416) 640-7778

1 Hotel Toronto

112 Room Hotel

1 Hotel Toronto 

Discover a nature inspired retreat in the heart of downtown Toronto, with sweeping views of the city skyline and Lake Ontario.

  • 112 Rooms; 98 King Guestrooms, 9 Double Guestrooms, 5 Suites
  • The pool deck, with Skyline views
  • The Field House X Performix
  • 4 Food & Beverage Outlets including a Rooftop Bar with expansive views of Toronto, 1 Kitchen, and The Lobby 
  • Modern Organic Mexican Restaurant - Casa Madera
  • Over 11,000 sq. ft. of Indoor/Outdoor gathering space
  • Farm stand with fresh seasonal fruits
  • 24- hour In-room Dining
  • Electric House Car service

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Paid Time Off, Holidays 
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.


SH Hotels & Resorts is an Equal Opportunity Employer


Posted December 3, 2022

It can take months or even years to create loyal guests. It can take seconds to lose them.

Grow with us

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self. 

We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

Our Ideal Candidate:

  • Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. 
  • A post-secondary diploma or degree would be a plus. 
  • Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. 
  • Is flexible and willing to meet the demands of a 24-hour operation.

 About us:

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature, such as:

  • Work/Life Balance: Paid Time Off, Holidays
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; employee assistance program
  • Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages
  • RRSP Contribution plan
  • Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can

SH Hotels & Resorts is committed to providing diversity and equity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect and inclusion that embraces race, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.