VIP Manager

1 Hotel West Hollywood
West Hollywood, CA

1 Hotel West Hollywood

8490 West Sunset Boulevard

West Hollywood, CA 90069

Telephone (310) 424-1600

1 Hotel West Hollywood

285 Room Hotel

Our Hotel

Nestled at the base of the Hollywood Hills, with sweeping views from Downtown to Santa Monica, 1 Hotel West Hollywood draws inspiration from the land, sea, and abundant sunshine of Southern California.  As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service.

  • 285 Rooms
  • 1 Kitchen 
  • Juniper Bar & Lounge
  • Pool Deck
  • 14,000 sq. ft of Meeting & Event space
  • The Field House 
  • Harriet's Rooftop by H.Wood
About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Paid Time Off, Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness: Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University: Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition Program: Earn rewards and pay it forward, while doing all the good you can!
It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.


SH Hotels & Resorts is an Equal Opportunity Employer


Posted June 23, 2022

Mother nature is hiring.

Grow with us...

As a luxury lifestyle hotel brand inspired by nature, 1 Hotel West Hollywood cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. 1 Hotel West Hollywood upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.

The 1 Hotel West Hollywood  has an opportunity for a service-minded VIP Experience Manager to lead and inspire our great-natured service team. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

POSITION OVERVIEW

Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout the hotel and partner with operational departments to ensure flawless execution.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.

• Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest’s stay.

• Communicate vital guest information to applicable operational departments.

• Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival.

• Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience.

• Review guest comments, guest satisfaction results and other data to identify areas for improvement. Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges.

• Customize opportunities and experiences for guests above and beyond operational standards.

Our Ideal Candidate:

  • Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
  • Excels at communication, both verbal and written.
  • Is flexible and willing to meet the demands of a 24-hour operation.
  • Prior experience in a quality luxury hotel brand.