Call Center Agent - Hive Agent

1 Hotel South Beach
Miami Beach, FL

1 Hotel South Beach

2341 Collins Avenue

Miami Beach, FL 33139

Telephone (305) 604-1000

1 Hotel South Beach

426 Room Hotel

Our Hotel

1 Hotel South Beach retreat is inspired by 600-feet of white sand beach on the Atlantic Ocean. Designed for comfort, using reclaimed materials, it is one-of-a-kind, naturally.

  • Opened in March 2015
  • 426 Rooms; 155 Residences
  • 7 Food & Beverage Outlets
  • 15,000 sq. ft. Anatomy Gym
  • 4,500 sq. ft Bamford Haybarn Spa
  • 25,000 sq. ft. of Indoor/Outdoor gathering space
  • 4 Pools
  • Private Beach Club
  • Seedlings Kids Programming
About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Paid Time Off, Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.


SH Hotels & Resorts is an Equal Opportunity Employer


Posted January 14, 2022

Our Reservations team is growing. Let's grow together.

Grow with us...

Planning a trip should be fun and easy, right? At 1 Hotel South Beach, our Hive Team are fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage. Our team at 1 Hotel South Beach is currently seeking an articulate, experienced Call Center Agent - Hive Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call. 

Our Ideal Candidate

  • Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience.
  • A post-secondary diploma or degree would be a plus.
  • Experience in guest or customer service, a team player, hard worker, and detail oriented.
  • Is flexible and willing to meet the demands of a 24-hour operation.
About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Paid Time Off, Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

SH Hotels & Resorts is committed to providing diversity and equity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect and inclusion that embraces race, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.