Front Office Agent

Baccarat Hotel & Residences New York
New York, NY

Baccarat Hotel & Residences New York

28 West 53rd Street

New York, NY 10019

Telephone (212) 790-8800

Baccarat Hotel & Residences New York

114 Unit Condo-Hotel

About the Hotel

Baccarat Hotel & Residences New York is a contemporary Manhattan take on a classically elegant Parisian hôtel particulier. It blends influences past and present to create sumptuous spaces, both grand and intimate that inspire wonder with their enchanting surprises and carefully considered details.

  • 114 Guestrooms and Suites
  • 59 Residences
  • Grand Salon 
  • Petit Salon
  • The Bar
  • Spa de La Mer
  • Pool 
  • Fitness

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.


SH Hotels & Resorts is an Equal Opportunity Employer


Posted September 20, 2021

Temporary
Customer service is not a department, it’s an attitude!

Grow with us

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self. 

We’re current searching for a warm, welcoming, articulate Substitute - Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

Our Ideal Candidate:

  • Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. 
  • Ability to speak a secondary language required.  
  • Ability to speak French, Mandarin or Arabic preferred.  
  • Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. 
  • Is flexible and willing to meet the demands of a 24-hour operation.

About us...

For 250 years, Baccarat has produced products that have delighted customers and set the standard for perfection and exquisite craft. Our service delivery is caring, perfectly executed and profoundly personalized. Our guests will be graciously hosted and experience an atmosphere of intimacy and elegance that evokes a sense of rarity, glamour and celebration. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for perfection:

  • Work/Life Balance: Paid Time Off, Holidays
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

SH Hotels and Resorts is an Equal Opportunity Employer.