Hotel Manager

1 Hotel Brooklyn Bridge
Brooklyn, NY

1 Hotel Brooklyn Bridge

60 Furman Street

Brooklyn, NY 11201

Telephone (347) 696-2500

1 Hotel Brooklyn Bridge

195 Room Hotel

  • Opened in February 2017
  • Located adjacent to Brooklyn Bridge Park, offering unobstructed views of the Manhattan skyline
  • 195 Guestrooms (29 suites)
  • The Osprey Restaurant
  • Neighbors Cafe
  • Harriet's Rooftop and Lounge
  • 24/7 In-Room Dining
  • Field House Fitness Center
  • Bamford Haybarn Spa
  • 20,000 sq ft of indoor & outdoor gathering/event space

Posted April 6, 2021

Making the world a better place, one extraordinary leader at a time. Join our leadership team.

Grow with us...

  • Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Opportunity...

  • One of the most important roles at 1 Hotel Brooklyn Bridge is now open. Our dream Hotel Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the 1 Hotel Brooklyn Bridge team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Executive Committee’s achievement of its objectives, and you’ll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.

About the position...

  • Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
  • Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
  • Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
  • Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
  • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
  • Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
  • Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
  • Ensure proper controls are in place and policies are established and followed by all team members.
  • Establish and maintain open, collaborative relationships and ensure direct reports do the same.
  • Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
  • Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
  • Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
  • Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
  • Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
  • Reporting Relationship:
  • Reports to the General Manager of 1 Hotel Brooklyn Bridge. The Hotel Manager has oversight for leaders and team members in all operational areas of the hotel.

About you...

  • Passionate about leading a hotel operations team with a minimum of 4 years of similar work experience in a luxury hotel environment.
  • A post-secondary diploma or degree would be a plus.
  • An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
  • Excels at communication, both verbal and written.
  • Is flexible and willing to meet the demands of a 24-hour operation.

SH Hotels & Resorts is committed to providing diversity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect without regard to race, color, religion, sex, national origin, citizenship, age sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.