800318 l

Assistant Director of Rooms

1 Hotel Haitang Bay
Sanya, China

1 Hotel Haitang Bay

294 Room Hotel

The ambitious property will be the first Chinese development for the brand, developed in partnership with Sunshine Insurance Group and designed by Oval Partnership. The hotel will feature 294 guestrooms and suites, 1 Hotels signature organic spa and expansive fitness center and pool. 

An on-site farm will be run and managed by the property, providing fresh and organic fruits and vegetables for the 15,000 square feet of signature restaurants and lounges, and more than 6,000 square feet of catering and meeting rooms.

Posted February 27, 2020

Leaders have the ability to inspire others and make great change.

Job Summary:

To manage the administration & operation of overall Rooms Division.

 Ensuring maximum of guest satisfaction and minimum of expenses.

Duties & Responsibilities:

Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.

Implement strategies aimed at cost minimization, productivity maximization without reduction of Quality Standards.

Ensure operation runs within out looked financial framework.

Monitor and review Quality Standards for the Department.

Coordinate appropriate projects for all Rooms Departments.

Negotiate contracts with approved suppliers as per corporate policy.

Monitor guest questionnaires and GSI results to identify shortfalls and remedy service issues.

Control and monitor availability of rooms, room types and rate categories.

Purchase operational supplies as required within budget and outlook.

Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department.

Attend promptly to all guest complaints and requests.

Complete and update annually Standards and Procedures for the Rooms Division.

Oversee the inspection of RW rooms and suites.

Participate in the preparation of the Strategic Business and Operating Plans.

Prepare monthly outlook/forecast reports and compile rooms reports as requested.

Attend meetings as required.

Implement opportunities for quality Team Building.

Ensure that all Team members comply with the grooming and uniform standards.

Conduct development and performance reviews, identifying key personnel for further development and structured career patching.

Implement and maintain training systems to ensure that Team members have the necessary framework and skills to perform their job efficiently and effectively.

Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

Oversee the selection and appointment of new Team members within the department.

Conduct regular Team member meetings to keep all Team members informed.

Participate in the Hotel “Manager on Duty” program.

Ensure compliance with legislated health and safety requirements within the workplace.

Comply with all Corporate and Hotel Standards and Procedures.

Promote by example the principles of “The Power of Service”.

Actively promote a work environment, which cares for guests and Team members alike.

Job Knowledge / Skill:

Fluent in written and spoken English.

Good communication skills, both verbal and written.

Good relationship with the local labor bureau and government agencies.

Thorough knowledge of federal, state and local laws.

Thorough knowledge of salary, employment and benefits administration and payroll

Must possess basic computational ability.

Additional Skill required:

Ability to be resourceful, creative and maintain flexibility.

Ability to train, motivate, evaluate, mentor and direct Team members and managers to meet desired ends.

Ability to manage by example.

Ability to maintain excellent relations with Team members and maintain Team member and guest confidentiality at all times.

Ability to create, implement and monitor hotel and Team members’ goals,strategies and policies.